Legal notice
Owner :
Hotel Churchill
Telephone: +33(0)5 56 52 24 62
Address: 82 rue du Palais Gallien – 33000 Bordeaux – FRANCE
Siret : N° 82124002500014
RCS : Bordeaux 821240025
EU VAT number: FR 15821240025
Legal form: Simplified joint stock company (SAS)
Share capital: €20,000
Director of publication : M.AMAZOUZ Samy
E-mail: resa@churchillbordeaux.com
Website designed by :
D-Edge
Telephone: +33(0)1 85 09 74 06
Address: 64-66, rue des archives – 75003 Paris – FRANCE
Siret : N°43151385200084
RCS: Paris B 431 513 852
EU VAT number: FR 35431513852
Legal form: Société par Actions Simplifiée à associé Unique (SASU – simplified joint stock company with a single shareholder)
Share capital: €33,746,223.26
Website: www.d-edge.com
Accommodation :
AMAZON WEB SERVICES Inc
Address: P.O. Box 81226, SEATTLE, WA 98108-1226
Privacy policy :
Hotel Churchill, whose head office is located at 82 rue du Palais Gallien in Bordeaux 33000, has websites offering online services & reservations. This site receives orders and reservations from customers and the data collected on this occasion is recorded and processed in a customer file.
Hotel Churchill, (referred to as “THE COMPANY”) (“us”, “we”, “our”) operates the website from which you are browsing (the “Service”).
This page explains our policies on the collection, use and disclosure of personal data when you use our Service and the choices you have regarding this data.
We use your data to provide and improve the Service. By using the Service, you consent to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meaning as in our Terms and Conditions which are available on the Site.
Data collection and use
TYPE OF DATA COLLECTED
Personal Data
When you use our Service, we may ask you to provide us with certain nominative personal data which may be used to contact you or identify you (for example your surname, first name, postal and electronic contact details, payment data, connection data, commercial relationship such as notices, orders, invoices, history, etc.). Nominative personal data may include, but is not limited to:
Usage data
We may also collect information about how you access and use the Service (“Usage Data”). This Usage Data may include information such as the Internet Protocol address (i.e., IP address) of your computer, browser type, browser version, the pages of our Service that you visit, the date and time of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking and cookie data
We use cookies and other similar tracking technologies to track activities on our Service, and we retain certain information.
Cookies are small data files that may contain an anonymous unique identifier. Cookies are sent to your browser from a website and are stored on your device. Other tracking technologies such as pixels, tags and scripts are also used to collect and track information and to improve and analyse our Service.
You can ask your browser to refuse all cookies or to warn you when a cookie is being sent. However, if you do not accept cookies, you may not be able to use certain elements of our Service.
Examples of cookies we use:
– Session Cookies: we use Session Cookies to operate our Service.
– Preference cookies: we use preference cookies to remember your preferences and different settings.
– Security cookies: we use security cookies for security reasons.
Use of data
“THE COMPANY” uses the data collected for various purposes:
– To manage your contracts, orders, reservations, deliveries and services, payment and related invoicing;
-To provide and ensure a Service (logistics, transport, warehouses, banks, management and communication service providers, taxis, drivers, tour operators, customer service, public and administrative authorities);
– To let you know about changes to our Service ;
– To enable you to use the interactive functions of our Service when you wish;
– For customer support and assistance;
– To collect valuable data or analyses that will enable us to improve our Service;
– To monitor the use of our Service;
– To detect, prevent and resolve technical problems;
Use of customer database :
– Manage orders, payments and the performance of services;
– Carry out marketing operations (loyalty, promotions) and send advertising to customers who have not objected or who have agreed to it:
On services similar to those they have ordered.
Other services offered by Hotel Churchill
LEGAL BASES FOR PROCESSING
– Order management: the legal basis for processing is the performance of a contract (Cf. article 6.1.b) of the European Data Protection Regulation);
– Sending commercial e-mail solicitations about offers and services similar to those ordered by customers: the legal basis for processing is the company’s legitimate interest (Cf. article 6.1.f) of the European Data Protection Regulation), i.e. promoting our products to our customers;
Sending of commercial solicitations by e-mail/SMS on other products offered by Boutique Hotels Collection: the legal basis for the processing is consent (Cf. article 6.1.a) of the European Data Protection Regulation), as required by article L. 34-5 of the French Post and Electronic Communications Code ;
– Bookkeeping involving the retention of data for a period of 10 years: the legal basis for the processing is the legal obligation (Cf. article 6.1.c of the European Data Protection Regulation);
DATA CATEGORIES
– Identity: title, surname, first name, address, delivery address, telephone number, e-mail address, date of birth, internal processing code enabling the customer to be identified, data relating to registration on opposition lists;
– Order data: transaction number, purchase details, purchase amounts, invoice payment data (payments, outstanding payments, discounts), service rating ;
– Payment details: credit card number, expiry date of credit card, visual cryptogram (which is immediately deleted);
– Data required for loyalty and prospecting campaigns: purchase history ;
Children’s privacy :
o Our Service is not intended for persons under the age of 18 (“Children”).
o We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verifying parental consent, we will take steps to delete such information from our servers.
DATA RECIPIENTS
– Hotel Churchill’s customer and billing departments are the recipients of all categories of data.
– The people in charge of providing the service receive the customer file, which includes the customer’s identity, address and telephone number.
– The e-mail addresses of customers who have agreed to this are passed on to our commercial partners.
Service providers
We may use third party companies and individuals to facilitate the provision of our Service (“Service Providers”), to provide the Service on our behalf, to provide services related to the Service or to assist us in analysing how our Service is used.
These third parties only have access to your Personal Data to carry out these tasks on our behalf and are prohibited from communicating or using it for any other purpose.
Analysis
We may use third-party Service Providers to monitor and analyse the use of our Service.
Google Analytics
Google Analytics is a web analysis service provided by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the data collected to contextualise and personalise ads in its own advertising network.
You can prevent your activities within the Service from being made available to Google Analytics by installing the Google Analytics Opt out browser add-on. This plug-in prevents the Google Analytics JavaScript code (ga.js, analytics.js and dc.js) from sharing information about visit-related activities with Google Analytics.
For more information on Google’s confidentiality practices, please consult Google’s Privacy Policy and Terms page: https://policies.google.com/privacy?hl=en
Links to other sites
Our Service may contain links to other sites that we do not operate. If you click on a third party link, you will be redirected to that third party’s site. We strongly recommend that you examine the privacy policy of each site you visit.
We have no control over the content, policies or confidentiality practices of third-party sites or services and accept no responsibility for them.
DATA COMMUNICATION
“THE COMPANY” may disclose your Personal Data if it believes in good faith that this is necessary to:
– Fulfilling a legal obligation ;
– To protect and defend the rights or property of “THE COMPANY”;
– Preventing or investigating possible wrongdoing in relation to the Service;
– Ensure the personal safety of users of the Service or the public;
– Protecting yourself against civil liability.
TRANSFER OF DATA
Information about you, including your Personal Data, may be transferred from your region, province, country or other territorial division to – and stored on – computers located in a place where data protection legislation differs from that of the territory in which you reside.
If you reside outside France and choose to provide us with information, please be aware that we transfer data, including Personal Data, to France and process it there.
By accepting this Privacy Policy and then submitting this information, you consent to this transfer.
“THE COMPANY” will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and your Personal Data will not be transferred to any organisation or country unless adequate controls are in place, including with respect to the security of your data and other personal data.
DATA SECURITY
The security of your data is important to us. However, please remember that no method of data transmission over the Internet or method of electronic storage is 100% secure. Although we endeavour to use commercially acceptable methods to protect your Personal Data, we cannot guarantee its absolute security.
DATA RETENTION PERIOD
Data required for order management and invoicing: for the duration of the commercial relationship and ten (10) years for accounting purposes.
Data required for loyalty campaigns and canvassing: for the duration of the commercial relationship and three (3) years from the last service provided.
Data relating to means of payment: Except in the event that you ask the receptionist to keep your data to facilitate your subsequent payments, your information may be kept in an intermediate archive for 13 months from the date of debit as proof in the event that the transaction is disputed. This period may be extended to 15 months to take account of the possibility of using deferred debit cards.
Data concerning opt-out lists: three (3) years.
In general, this data is kept for as long as is necessary to defend Hotel Churchill’s rights in court.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Before the change takes effect, we will notify you by e-mail and/or by placing a prominent notice on our Service and we will update the “effective date” at the top of this Privacy Policy.
We advise you to consult this Privacy Policy periodically to take note of any changes. Changes to this Privacy Policy take effect when they are published on this page.
YOUR RIGHTS
If you no longer wish to receive advertising from Boutique Hôtels Collection (exercise of the right to object or withdrawal of consent already given), please contact us.
If, having consented to your data being passed on to our commercial partners, you wish to withdraw this consent, please contact us.
You have the right to access, rectify or delete your personal data. You also have the right to portability and the right to limit the processing of your data (see the cnil.fr website for more information on your rights).
To exercise these rights or if you have any questions about the processing of your data under this scheme, you can contact us by e-mail resa@churchillbordeaux.com or by post: Le délégué à la protection des données, Hôtel Churchill 82 rue du palais gallien, 33000 Bordeaux.